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Legal Information

Privacy Policy

Learn how Sakura Voyages collects, uses, and protects information when you browse our website, contact us, or request a private tour.

Home • Privacy Policy

Last updated: August 2026

Sakura Voyages respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains what information may be collected when you use our website, submit an enquiry, request a custom tour, or make a booking.

01 Information We Collect

We may collect information that you provide directly to us when making an enquiry, requesting a custom tour, contacting us, or completing a booking.

  • Name and contact information
  • Email address and WhatsApp or phone number
  • Travel date and number of guests
  • Pickup city or location
  • Preferred destinations, interests, and itinerary requests
  • Dietary, language, or other travel-related preferences you choose to provide
  • Booking and payment-related information

02 How We Use Your Information

Information collected through the website may be used to:

  • Respond to enquiries and tour requests
  • Prepare and customize private tour experiences
  • Process and manage bookings
  • Communicate important information regarding your tour
  • Provide customer support
  • Improve our website, services, and customer experience
  • Measure website and advertising performance
  • Protect the website against misuse, fraud, or security issues

03 Booking & Payment Information

When you make a booking, certain information may be processed through our booking system and payment service providers. Payment information may be handled directly by third-party payment processors according to their own privacy and security practices.

Sakura Voyages does not intentionally store complete payment-card details on this website unless specifically required and securely handled by an authorized payment provider.

04 Cookies & Analytics

Our website may use cookies and similar technologies to provide website functionality, remember preferences, understand visitor behavior, and measure marketing performance.

This may include analytics and advertising technologies such as Google Analytics, Google Ads, and Meta technologies where these services are enabled on the website.

You can control or disable cookies through your browser settings. Some website features may not function correctly if certain cookies are disabled.

05 Third-Party Services

Sakura Voyages may use trusted third-party services to operate the website and provide booking, communication, analytics, translation, payment, or marketing functionality.

These providers may process certain information according to their own privacy policies. We encourage visitors to review the privacy practices of relevant third-party services when appropriate.

06 WhatsApp & External Communication

If you contact Sakura Voyages through WhatsApp or another external communication platform, information you provide may also be processed by that platform according to its own privacy policy.

Please avoid sending highly sensitive personal or financial information through messaging services unless necessary for your booking.

07 Information Sharing

Sakura Voyages does not sell your personal information. Information may be shared only when reasonably necessary to provide services, process bookings, support your requested tour, operate the website, comply with legal obligations, or protect our legitimate interests.

08 Data Security

We take reasonable technical and organizational measures to protect information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

09 Data Retention

Personal information may be retained for as long as reasonably necessary to manage enquiries, bookings, customer support, accounting, legal obligations, and legitimate business needs.

Information that is no longer required may be deleted or anonymized where appropriate.

10 Your Choices & Rights

Depending on applicable law, you may have the right to request access to, correction of, or deletion of certain personal information that Sakura Voyages holds about you.

You may also contact us if you have questions regarding how your information is being used.

11 Children's Privacy

Our tours may be suitable for families and children; however, booking and enquiry information should normally be submitted by an adult, parent, or legal guardian.

We do not knowingly collect unnecessary personal information directly from children.

12 Changes to This Policy

Sakura Voyages may update this Privacy Policy from time to time to reflect changes to the website, services, technology, business practices, or applicable requirements.

The latest version will be published on this page with an updated revision date.

Privacy Questions

Need More Information?

If you have questions about this Privacy Policy or the information you have provided to Sakura Voyages, please contact us.

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